Service Agreement & Informed Consent

1. Nature of the Service

By booking with BenjSojourner.com, I understand that I am engaging in Emotional Regulation Coaching. I explicitly acknowledge that:

• This service is not psychotherapy, medical treatment, or a substitute for professional mental health care.

• The provider does not diagnose or treat clinical mental health conditions.

• Participation is entirely voluntary, and I may choose to discontinue at any time.

2. Confidentiality & Legal Limits

I understand that the provider will maintain the privacy of our sessions. However, I acknowledge that legal and ethical obligations require the provider to break confidentiality in the following circumstances:

• Risk of Harm: If there is a clear risk of harm to myself or others.

• Mandated Reporting: If there is a suspicion of abuse or neglect involving minors, the elderly, or vulnerable persons.

• Legal Orders: In response to a valid court order or legal subpoena.

3. Online Service Risks & Privacy

I accept the inherent risks of digital communication. While the provider uses secure platforms, I acknowledge that:

• Email, SMS, and messaging tools may not be fully confidential.

• Online sessions may experience technical interruptions.

• Privacy Protocol: To protect the privacy of the surroundings and maintain professional focus, background blur is mandatory. I understand that sessions will not proceed unless this feature is enabled.

4. Technical Responsibility

It is my responsibility to ensure a stable internet connection and a functioning device.

• While the provider may offer reasonable assistance, they are not responsible for refunds or compensation if technology or internet failures on my end prevent the session from occurring.

5. Payment & Cancellation Policy

• I agree to the stated payment terms for all sessions.

• 24-Hour Rule: Cancellations made with less than 24 hours' notice, as well as missed appointments ("no-shows"), will be charged the full session fee.

• All fees paid for missed or late-canceled sessions are non-refundable.

6. Emergency & Crisis Protocol

I understand that coaching is not an emergency service.

• If I am in immediate danger or experiencing a mental health crisis, I agree to contact my local emergency services or a crisis hotline immediately.

Confirmation

By continuing to use this service, I confirm that I have read, understood, and agreed to the terms outlined above.